Return Policy

 

PREORDER REFUNDS

If you request a refund on a pin you preordered during the new group model (August 2022 and beyond), your refund will be processed immediately and you will not be allowed to join new groups moving forward.

Preorder requests made for pins preordered during the old model (pre August 2022) OR for patreon preorders will be processed once the pins arrive in hand. Exceptions to this policy will be made IF funds become available and only in the order requested.

Refund requests must be made prior the the pin in question arriving in hand to either Nyxxi or her assistant. Refunds will be processed for those requested once the pin has been graded and shipped to presale buyers.

These policies are necessary as funds are tied up in production and providing a refund before this point would require me to use my personal resources, rather than Nyxxi funds. Additionally, I do not offer refund to rebuy at 6 months for paypal protection renewal.

 

IN HAND REFUNDS

There are no refunds or exchanges for B or C graded pins. If you feel something is wrong with an A grade pin, please feel free to dm nyxxistant with pictures and it will be decided from there if a mistake was made and a refund or exchange will be given.

  Refunds or exchanges will only be honored within one week of receiving your pin for FULL PRICE PINS ONLY. If an exchange has been offered, you have 48 hours to provide us with a tracking number for the product you are exchanging, otherwise the exchange will be cancelled. Refunds incur a restocking fee of 20% of purchase price. Sale products are NOT available for refund or exchange

  The buyer pays return shipping for both a refund or exchange. The pin must be shipped with proof first before the refund will be given. Please know exchanges may not always be possible as we may not have any A graded pins left. Exchanges will only be shipped once I receive the exchanged pin. We have the right to deny any request for a refund or exchange, and refunds/exchanges are reviewed on a case by case basis. 

NOTE: Once the pin is released to the post office, NyxxiPins is not responsible for any damages incurred as a result of transit, lost, or stolen pins.